For the refund request to be valid and approved, it must be notified in writing to the email contact@alleninsurancegroup-llc.com in the first 3 calendar days from the initial date of payment for a full refund. After use of 15 days, 50% refund will be forfeited. Once the refund request is received in writing, Allen Insurance Group, LLC has up to 5 business days to process it. In the event of any dispute, it will be first evaluated, mediated before any action and/or litigation to be taken.